Privacy Policy for Ice & Impact Ltd
Effective Date: August 28, 2024
Welcome to iceandimpact.co.uk, operated by National Leisure Group Ltd. At iceandimpact.co.uk, we take your privacy seriously. This Privacy Policy outlines how National Leisure Group Ltd (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our online store, which specializes in ice skating and martial arts equipment.
1. Information We Collect
We collect personal information in the following ways:
a. Information You Provide Directly
- Account Information: When you create an account, we collect your name, email address, password, and contact information.
- Purchase Information: When you make a purchase, we collect your payment information (credit/debit card details, billing address), shipping information, and details about the products you have purchased.
- Communication: If you contact us via email, phone, or our website contact form, we may collect your name, email address, phone number, and any other information you provide.
b. Information Collected Automatically
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our website, including your IP address, browser type, device information, and the pages you visit. This helps us understand how you use our site and improve your experience.
- Log Files: We collect log file information, including your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and date/time stamps.
c. Information from Third Parties
- Payment Processors: We may receive limited information from payment processors, such as PayPal or Stripe, to verify payments and ensure transaction security.
- Social Media: If you choose to link your account with us to a social media platform (e.g., Facebook, Google), we may collect information from your social media profile, such as your name and email address.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing Orders: To process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
- Customer Service: To provide customer support and respond to your inquiries.
- Personalization: To personalize your experience on our website by displaying content, recommendations, and products tailored to your preferences.
- Marketing: To send you promotional emails about our products, special offers, and other updates if you have opted in to receive them. You can unsubscribe at any time.
- Website Improvement: To analyze how our website is used, diagnose technical problems, and improve our services.
- Security: To protect our website and users from fraud and other security threats.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, email distribution, and analytics.
- Legal Requirements: We may disclose your information if required by law, in response to a subpoena, or if we believe in good faith that such action is necessary to comply with the law or protect the rights, property, or safety of National Leisure Group Ltd, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of National Leisure Group Ltd, your personal information may be transferred to the new owner.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Objection: You can object to the processing of your personal information for direct marketing purposes.
- Data Portability: You can request a copy of your personal information in a machine-readable format.
- Withdraw Consent: If you have provided consent for us to process your personal information, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at the details provided below.
5. Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and update the “Effective Date” at the top. Your continued use of our website after any changes constitute your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
National Leisure Group Ltd
Email: info@iceandimpact.co.uk
Address: 9 Regent Street, Runcorn, Cheshire, WA7 1LJ
Company Registration Number: 14702793
This Privacy Policy is in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.